Customer Support

Create a customer support ticket.
– Delivery update on order
– Change Order Details (Address/Sizes)

PLEASE NOTE : Unless otherwise specified all items are Pre Order only. This means they will only go into production once the store closes. The lead time will be 6 weeks from the date the store closes.

Received a Faulty or Damaged item?

Please see our Refund & Return policy Page

How Our Support Ticket System Works

At ID Athletic, we use a ticket-based support system to ensure every customer query is tracked and resolved efficiently.

Here’s how it works:

  1. Submit a Request
    When you contact us through our support form or email, a ticket is automatically created in our system. You’ll receive a confirmation email with your unique ticket number.
  2. Ticket Review
    Our customer support team reviews each ticket in the order it’s received. We aim to respond to all inquiries within 2–4 business days.
  3. Ongoing Updates
    You’ll receive email updates as your ticket progresses. If we need more information from you, we’ll reach out directly via your submitted ticket.
  4. Resolution & Follow-Up
    Once your issue is resolved, we’ll notify you and mark the ticket as closed. If you need further assistance, simply reply to the ticket email and it will re-open automatically.

Need to Check on Your Ticket?
Just reply to your original confirmation email, and our team will pick it up from there.

We’re here to help—thanks for choosing ID Athletic.

PRE ORDER