FAQs
How do I contact the ID Athletic Shop?
Email: teamstore@idathletic.com
Phone: 08 6336 8200
How do I find my club, school or organisation’s online store? I find my club or school’s store?
Select Online Stores from the menu, choose your sport or category, then select your club, school or organisation.
Why can’t I find my club or school’s store?
The main reason for this would be that the club, school or organisation has decided to close the online store for everything to be put into production.
Why is my online store closed?
The majority stores are only open during scheduled ordering periods. We go off the direction of the club, school or organisation – we are unable to open the store without their permission.
What does “pre-order” mean?
Pre-order items are made after the online store period closes. They are not held in stock or available for immediate collection.
When will my order go into production?
Pre-orders usually enter production after your club or school’s ordering period closes, rather than immediately after you place your order. You will receive an email once the order has gone into production with an estimated time frame.
How long will my order take?
Orders generally take roughly 6 weeks from the store’s closing date. We suggest the club, school or organisation allows up to 8 weeks from the store’s closing date as there is always a chance for unexpected delays.
How can I check the status of my order?
If you go to “My Account” and click “Orders” you will see your order and it will say one of the following:
Processing – This means the online store you purchased from is still open and has not yet hit production.
In Production – This means the online store is now closed and is in production.
Part Packed – This means that a part of your order has been sent out to you but we are still waiting on some items for your order. No need to worry here, we are aware of the missing items and have them coming your way.
Completed – This means that the order is either on its way to your club or it has been shipped to you directly, depending on what shipping method you selected.
How will I know when my order is ready?
You will receive an email when your order has been dispatched or is ready for collection from the club. Please check your junk or spam folder as well.
Where can I find the size chart?
Size charts are available on the relevant product page. Please check the correct youth, women’s or adult chart before ordering.
Can I try garments on before ordering?
Sizing samples may be available through your club or school. Please check with your club contact before placing your order. In most cases, there will not be an option to try on the garments before ordering which is why checking the sizing chart is vital.
Can I exchange an item if I order the wrong size?
As most items are custom-made, exchanges for incorrect sizing is not available. Please check the size chart carefully before ordering.
Can I change or cancel my order after placing it?
Please email teamstore@idathletic.com as soon as possible with your order number. Changes or cancellations cannot be guaranteed once your order has entered production.
Can I change the name, number or personalisation on my order?
Please email teamstore@idathletic.com immediately with your order number and the correct details. Personalisation cannot be changed once production has started.
What delivery and collection options are available?
Available delivery or collection options will be shown during checkout. Options may vary depending on your club, school or online store.
Where do I collect my order from?
If you don’t select for the order to be shipped directly to you (or this is not an option the club is offering), then your order will be available for collection from your club, school or organisation. If you are unsure of this, you need to contact the club, school or organisation directly as we will not be able to provide this information.
I haven’t received an order confirmation. What should I do?
Check your junk or spam folder and confirm that the payment has been processed. If you still cannot find it, please email teamstore@idathletic.com with the name and email used for the order.
What should I do if my order is incorrect, damaged or missing an item?
Please email teamstore@idathletic.com with your order number, a description of the issue and clear photos where relevant. Our team will review it and help arrange a solution.
Who should I contact if I still need help?
Please email teamstore@idathletic.com with your order number, club or school name, and a short description of your question.